This observation can apply to any well-meaning phrase, but is primarily inspired by one of my colleagues who tells clients to “stay safe” as the closing to every phone conversation. The habit is so entrenched, the phrase was accidentally said to me during a quick phone conversation, from across the office. “Stay safe” also happens to be the default closing statement of this person’s emails.
Why is this such a bad thing?
The well-meaning phrase became popular during the start of the Covid-19 pandemic. It was appropriate at the time because people were contracting the virus and dying in high numbers. There was also a great flare-up of social unrest at the time too and staying safe was a subtle reminder that our society is not as safe as it once was.
While homicides are still rising in most of the major cities, new infections and deaths from the Coronavirus have been waning for the past 4 months. This was thanks to our better understanding of the virus and our ability to treat it improved, and most of the industrialized world now has easy access to vaccines. The phrase no longer seems appropriate and using it with every single conversation can sound disingenuous at this point.
What should we say instead?
Anything, but be careful to not be repetitive. There will be people you’ll need to maintain regular communication with and using the same phrase over and over again as a replacement to “goodbye” will inadvertently send the wrong message. If I heard someone say “stay safe” to me by a representative a week ago and hear the same person say it the 3 or 4 times I called today, that tells me you really don’t care if I live or die.
Instead of repeating the same phrase, try switching it up or maybe revert back to the old ways of closing a conversation by saying:
“Have a nice day/afternoon/evening.”
“Take it easy.” Or: “Take it easy now.”
“Talk to you later.”
Or simply say: “Goodbye.”
All of these phrases are simple and effective ways of closing a conversation. Even better, they don’t have an underlying foreboding of impending injury or doom. Although, “Talk to you later” may be a bit awkward to say to a client you have no intention of conversing with for several months.
If we must wish the person a safe day, we should consider closing the conversation with:
“Look after yourself.”
My personal favorite way of wishing someone well is, “Take care.” I think it’s positive and can be used as a closer similar to “goodbye”. I also get the sense the statement doesn’t cast the same shadow of dread which existed in 2020.
I reluctantly mention this because I personally do not approve of mixing religion with work. However, if you feel comfortable enough with the conversation, you may consider closing with: “God be with you” or “God bless.”
Aside from slamming the phone on the receiver, there isn’t a right or wrong way to close a conversation. What’s important is to be mindful of not falling into a repetitive habit which makes us seem insincere… even if you happen to be dishonest or two-faced (insincere synonyms, per my spellchecker).
 New infections and deaths had dramatically declined over the past few moths, but seem to have increased in recent weeks. This has been attributed to the anti-vaxxers, the Covid-hoaxers, tracking chip theorists, and those who may have been discouraged from getting the vaccine, catching the fast-spreading Delta variant and, on occasion, dying.